This section outlines the rules and procedure for cancelling an order placed on the Bison website and details the methods, timelines, and conditions for receiving a refund.

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Cancellation & Refund Policy

 

Effective Date: October 25, 2025

 

Brand Name: Bison

Website: www.bisonproducts.in

 

1. Cancellation Policy

This section outlines the rules and procedure for cancelling an order placed on the Bison website.

 

A. Customer Initiated Cancellation

Customers can request an order cancellation under the following conditions:

1. Before Shipment:

• An order can be cancelled completely free of charge any time before it has been shipped from our warehouse.

• To cancel, please immediately contact us via email at bisonproducts.in@gmail.com or call us at +91- 9363668521, providing your Order Number.

• If the cancellation request is received and processed successfully before shipment, a full refund will be initiated immediately.

2. After Shipment (Order in Transit):

• Once an order has been shipped and is in transit, it cannot be cancelled.

• In this case, the order will be delivered, and the customer must follow the Return and Exchange Policy (as detailed on our website) to return the product after delivery, if they still wish to not keep the item. Standard return fees may apply.

• For Cash on Delivery (COD) orders that are refused upon delivery: Bison reserves the right to suspend COD privileges for future orders from the customer’s account.

3. Custom/Personalized Orders:

• Orders for custom, made-to-order, or personalized products can only be cancelled within 24 hours of placing the order, provided work on the customization has not yet begun. After this period, no cancellations will be accepted.

 

B. Cancellation by Bison

Bison reserves the right to cancel an order in the event of:

• Product Unavailability/Out of Stock: If the product ordered is unexpectedly out of stock or discontinued.

• Pricing Error: If a technical error results in a product being sold at an incorrect price.

• Failure of COD Verification: If a Cash on Delivery order cannot be verified through the contact information provided (+91- 9363668521).

• Shipping Address Issues: If the provided shipping address is incomplete, invalid, or deemed unserviceable by our logistics partners.

In the event of a cancellation by Bison, a full refund will be processed immediately to the customer.

 

2. Refund Policy

This section details the methods, timelines, and conditions for receiving a refund.

 

A. Conditions for Refund Eligibility

A full refund is provided under the following circumstances:

• The customer-initiated cancellation is successful (i.e., the request was received and processed before shipment).

• The order was cancelled by Bison for any reason listed in Section 1B.

• The product received was damaged, defective, or incorrect, and the issue was reported to us within 48 hours of delivery.

• The customer has successfully returned a product in accordance with our Exchange and Return Policy, and a refund (rather than an exchange or store credit) was approved.

 

B. Refund Timelines and Method

Cancellation before Shipment :

• Refund Initiation Time (After Approval): Immediately

Refund Credit Time: 3-7 Business Days

• Return/Exchange Approval: 1-3 Business Days

Refund Credit Time: 7-10 Business Days

• Method: All refunds will be processed back to the original payment method used during the purchase (e.g., credit card, debit card, UPI, RazorPay).

• Non-Refundable Costs: Shipping charges (if applicable) are non-refundable, except in cases where Bison is responsible for the error (e.g., product damage or wrong item shipment).

• COD Refunds: For orders originally paid via Cash on Delivery, refunds will be issued as either Store Credit or via an NEFT/Bank Transfer to the customer's provided bank account details.

 

3. Contact Information

For any questions, clarification, or to initiate a cancellation, please contact our customer support team:

Email: bisonproducts.in@gmail.com

Phone: +91- 9363668521

Hours: 10:00 AM - 6:00 PM IST, Monday - Saturday

 

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